Frequently asked questions
Customer services


At, we value your opinion. Comments to improve our customer service and/or website are therefore more than welcome. Need to contact us because you are unhappy about your booking and/or our services? Please fill in the form below within 2 weeks of your stay. We strive to address your complaint within 2 working days, and to respond within 14 working days. A confirmation will be sent to you upon receipt. You can also submit your complaint to the European Online Dispute Resolution committee.

Please fill in your details below:

Complaint form

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For questions about making a booking or any specific requests, please see our FAQs.

Is your question not there, and would you like to make or amend a booking? Fill in our contact form and we will be in touch with you within 24 hours. We also appreciate any comments or feedback, for which you can also use the contact form. 

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