Frequently Asked Questions

You cannot find what you are looking for?

Please get in touch with our customer service and we will gladly help you with your questions.

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Top 10 Questions

How does the booking work? Have you found a holiday cottage, bungalow, or apartment that suits your needs? You can book with us either online or over the telephone!

Telephone
You can call us on: +31 23-3024901 (10 cents. p/m). Our Service Desk can be reached by phone at the following times: Monday - Friday (9:00 to 22:00), Saturday (10:00 to 18:00) and Sunday (10:00 to 18:00) (Central European Time, GMT +1).

Online
Would you prefer to book online? Then decide on the holiday park, choose the type of accommodation you want, specify the dates, and click on book. Just follow these simple steps and your booking will be complete in no time! Within half an hour of booking your accommodation (both over the phone and online) you will receive a conffirmation email, which is where you can also find your booking number.

When will I receive confirmation of my booking? Within half an hour of the booking, you will receive a confirmation email. If you've not received an email within half an hour, then please check your junk mail. If you still can't find your confirmation email, then we suggest getting in touch with our Service Desk on +31 23-3024901 (10 cents p/m) or fill out the contact form. In order for us to help you as quickly as possible, please have the following information to hand:

• The name in which the booking was made
• The name of the holiday park
• The arrival date
• The booking number (if known)

Is it possible to change a booking after it's been made? To change a booking (e.g. to another date), please contact our Service Desk on +31 23-3024901 (10 cents p/m). Changes are always made upon request and at the discretion of the holiday park. HolidayparkSpecials charges no fees, however, it may be that the park charges an additional fee (depending on the type of change). If the park does charge change fees, the costs will always be discussed with you.

How can I cancel my booking? Any booking made can be cancelled using a link provided in the confirmation email. If you no longer have the confirmation email, please contact our Service Desk by calling +31 23-3024901 (10 cents p/m).

Please note: in most cases, the holiday park will charge a cancellation fee, and the amount of this fee will depend on how late you cancel the booking. For this reason, we always recommend cancellation insurance. We also advise you to contact our Service Desk over the phone to discuss whether the booking can be moved to a different date. 

What is the difference between cancellation conditions and cancellation insurance? Each holiday park has its own cancellation conditions. In these conditions, it will be stated whether the holiday park will charge a cancellation fee. Cancellation insurance is insurance against financial loss resulting from the cancellation of a booking. HolidayparkSpecials does not offer cancellation insurance at the moment, however you are free to arrange cancellation insurance yourself with an external party.

Prices and availability of accommodation may vary daily; why is that? The prices of the offered accommodations are made up of flexible rates. Each holiday park can adjust its prices and availability 24 hours a day on HolidayparkSpecials. The most up-to-date prices and availability can be found on the detail page of the relevant holiday park. For more information, please contact our Service Desk on +31 23-3024901 (10 cents p/m).

How can I get in touch with HolidayparkSpecials? If you have any questions, do not hesitate to contact our Service Desk on +31 23-3024901 (10ct. p/m). We are available at the following times: Monday - Friday (9:00 to 22:00), Saturday (10:00 to 18:00) and Sunday (10:00 to 18:00) (Central European Time, GMT +1).

Can I book accommodation with a special preference/requirement? It's always possible to pass on your special preferences and requests to the holiday park. For example, you may require disabled facilities, or you may prefer smoke/pet free accommodation. The possibilities vary between both holiday park and accommodation type. We therefore advise you to contact our Service Desk regarding your special preferences on +31 23-3024901 (10 cents p/m) or fill out the contact form. Our employees can then examine the possibilities to meet your individual needs.

When do I have to pay for my accommodation? The payment conditions can vary by park. For more information about the payment, you can contact the holiday park directly. In most cases, you will receive an invoice from the holiday park within a few days of making your booking. If there is sufficient time, you should meet the transaction needs before your stay in the holiday park. The park can also request a deposit. The invoice specifies the required payment method(s). For more information about the payment, we recommend contacting the holiday park directly. 

Am I allowed to bring my pet with me? Each holiday park has its own policies regarding pets. Some parks do not allow pets at all, and in other cases it varies according to the type of accommodation. In most cases, there is an additional fee for bringing a pet. The costs can be found on the information page of the relevant holiday park. If you're planning on bringing a pet with you, always make sure you make it clear when booking to avoid any problems (or additional costs) later on down the line. For more information about pet access to the holiday park of your choice, please contact our Service Desk on +31 23-3024901 (10 cents p/m) or fill out the contact form.

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Booking

How does the booking work? Have you found a holiday cottage, bungalow, or apartment that suits your needs? You can book with us either online or over the telephone!

Telephone
You can call us on: +31 23-3024901 (10 cents. p/m). Our Service Desk can be reached by phone at the following times: Monday - Friday (9:00 to 22:00), Saturday (10:00 to 18:00) and Sunday (10:00 to 18:00) (Central European Time, GMT +1).

Online
Would you prefer to book online? Then decide on the holiday park, choose the type of accommodation you want, specify the dates, and click on book. Just follow these simple steps and your booking will be complete in no time! Within half an hour of booking your accommodation (both over the phone and online) you will receive a conffirmation email, which is where you can also find your booking number.

Is it possible to book directly with the holiday park? No. All of the offers and specials on HolidayparkSpecials can only be booked through this website, and the many deals that we offer do not apply if you book directly with the holiday park. To see the many benefits of booking through HolidayparkSpecials, take a look at Our Promises. 

It is possible to book multiple holiday periods in a row? Yes, this is possible. When this option is not available on the website, please contact our Service Desk on +31 23-3024901 (10 cents p/m).

What does 'booking on request' mean? Some accommodation is only available on request. If you're looking to book a speicific kind of accommodation wihch is only available on request, you will receive a response within 24 hours, stating whether the booking has been confirmed or not. Of course, this will depend on the availability of the accommodation in question. It will be clearly indicated whether you can book accommodation directly or if you need to request a booking.

Who can I contact with questions about the availability of specific accommodation? To see the current availability of any accommodation offered on our website, please check the page of your chosen holiday park. The availability of accommodation can change at any moment. If you have any questions about availability, please contact our Service Desk on +31 23-3024901 (10 cents p/m).

Is it important to specify the time of arrival when booking? Any accommodation which is booked is guaranteed until 18:00 on the day of arrival, unless otherwise indicated. If you will be arriving at the holiday park later than 18:00, you must notify the park in advance over the phone so that they can reserve the property on your behalf. If your arrival time is already known, then please share this information as soon as possible. Holiday park receptions are usually open all day, however there are some parks with limited opening times, particularly during evening hours. Please check the reception times in advance to avoid any problems. 

From what age can I make a booking? The minimum age to book accommodation is 18, although in some circumstances this may stretch to 21. In case of the latter, the minimum age required to book accommodation at the selected park will always be mentioned on the park page. 

Are large groups allowed to make bookings? If you are a part of a large group (such as a football team or a group of friends) and you wish to make a booking, you should make this clear prior to submitting your booking, as it at the descrecion of the holiday park whether you will be allowed to stay or not. To find out whether or not they accept youth groups, please check the relevant holiday park page on this website. 

It may also be that other conditions apply to companies. For example, there may be restrictions on the number of guests per room, the final cleaning might be obligatory, or there may be a maximum duration of stay. If applicable, the park will inform you of these conditions. The park may also request an additional deposit. 

For more information you can contact our Service Desk on +31 23-3024901 (10 cents p/m) or fill out the contact form.

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Pricing

Are the prices calculated per person or per accommodation? The rental prices are calculated per accommodation. However, some mandatory or optional charges may be charged per person. The total price of your stay is dependent on the number of adults, children and babies who will stay in the accommodation. The displayed starting price includes VAT but excludes booking fees, mandatory fees per person (per night), and a possible tax. The total price is a price structure calculated in the first step during the reservation process.

What additional costs are calculated when booking? Besides the rent of the cottage and any compulsory charges such as housekeeping, linen, taxes and other charges, there are booking costs charged per booking. The amount of these costs depends on the chosen holiday park.

Prices shown are exclusive of any cancellation insurance. In addition, there are additional costs per holiday park, such as bed making, pet fees and other extras such as a playpen or a highchair.

Are taxes including in the basic rent of the accommodation? Typically, the mentioned prices are exclusive of tax and other levies, such as cleaning and environmental taxes. Some fees vary per destination and/or holiday park. The mentioned prices include VAT. More information regarding the mandatory fees can be found on the page of the relevant resort. In addition, a summary is shown in the price structure of your booking for the total cost of your reservation.

Tourist tax
Municipalities can impose tax on non-resident visitors. This is called tourist tax. This tax is not paid directly to the municipality, but is calculated by the holiday park that you're staying in. The park then pays the tax to the municipality. Tax is not applicable if you are a resident of that municipality.

Are there any booking fees? Yes, for each booking a fee is charged. The amount of this fee depends on the holiday park. The fee is payable, like the rest of the booking costs, to the holiday park. You do not, therefore, pay a booking fee directly to HolidayParkSpecials.co.uk.

Prices and availability of accommodation may vary daily; why is that? The prices of the selected accommodation are made according to flexible rates. Holiday parks can change prices and availibility 24 hours per day on HolidayParkSpecials.co.uk. Depending on availability, the parks can still apply a price change to the current rate.

The current prices and availability can be found on the information pages of the relevant holiday parks. For more information, please contact our Service Desk on +31 23-3024901 (10 ct. p/m).

When do I receive my deposit back? Some parks may require a deposit. If a deposit is required, you can find the amount on the invoice from the holiday park. When the property has been left in accordance with the cleaning requirements and no damage has been done to the accommodation or to the park, your deposit will be returned to your account as soon as possible. Typically, you will receive the deposit within 14 days of the end of your stay. 

Am I entitled to a discount on the rental price? In some parks, a "senior special" or "young family special" applies. When this is the case, you must provide the date of birth of the oldest or youngest member of your group. Then the exact discount is calculated. In some cases, depending on the time that you booked, an early-bird special applies. The exact amount of the discount will be displayed in the pricing of your booking, and is visible as you enter the correct number of people.

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Accommodation Information

Can I request a non-smoking and/or pet-free accommodation? If you want to be sure of staying in a non-smoking and/or pet-free accommodation (for example, due to allergies), please contact our Service Desk on +31 23-3024901 (10 ct. p/m) or fill out the contact form in. Our staff can check the availability and options to meet your requirments. 

Is there accommodation available with disabled facilities? Some parks offer special facilities for the disabled. Unfortunately, not all parks are fully accessible for the disabled. We therefore encourage you to call our Service Desk on +31 23-3024901 (10 ct. p/m) or fill in the contact form, so that our staff can check the availability and requirements to meet your needs. 

Are pets allowed in the accommodation? Each holiday park has its own policies regarding pets. Some parks do not allow pets at all, and in other cases it varies according to the type of accommodation. In most cases, there is an additional fee for bringing a pet. The costs can be found on the information page of the relevant holiday park. Are you bringing a pet with you? Always report it when making your booking to avoid problems (or additional costs). For more information about pet access to the holiday park of your choice, please contact our Service Desk on +31 23-3024901 (10 ct. p/m) or fill out the contact form.

Does my accommodation offer a private parking spot? The presence of a parking space at the property depends on booked holiday park. Some of the parks are entirely pedestrian so it is often not allowed to park at the property. For more information about the presence of a car you can go to the page of the relevant holiday park. In addition, you can contact our Service Desk on +31 23-3024901 (10 ct. p/m) or fill out the contact form.

Can I book an extra baby cot for my accommodation? In many accommodations there is a standard cot available, but this varies per park and accommodation type. For more information about the presence of a cot, please contact our Service Desk on +31 23-3024901 (10 ct. p/m) or fill out the contact form.

How do I know which specific facilities are provided in the accommodation? The presence of certain facilities, such as a fireplace or specific kitchen appliances, are dependent on the holiday park and the accommodation type. More information about the presence of these specific facilities can be found in the description of the property. You can also contact our Service Desk on +31 23-3024901 (10 ct. p/m) or fill out the contact form.

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Preferences, wishes & extras

Can I bring my pet with me? Each holiday park has its own policies regarding pets. Some parks do not allow pets at all, and in other cases it varies according to the type of accommodation. In most cases, there is an additional fee for bringing a pet. The costs can be found on the information page of the relevant holiday park. Are you bringing a pet with you? Always report it when making your booking to avoid problems (or additional costs). For more information about pet access to the holiday park of your choice, please contact our Service Desk on +31 23-3024901 (10 ct. p/m) or fill out the contact form.

At what time can I check-in? The specific check-in and check-out times depend on the holiday park that you have booked. Details will be listed on the page of the relevant resort. 

Can I book a bungalow with a special preference/requirement? It is always possible to pass on your special preferences or requests to the holiday park. For example, you may require disabled facilities, or you may prefer a smoke/pet free accommodation. The possibilities vary per holiday park and accommodation type. We therefore advise you to contact our Service Desk regarding your special preferences or requirements on +31 23-3024901 (10 ct. p/m) or fill out the contact form. Our employees can thus examine the possibilities so that we can meet your specific needs.

Can I request a non-smoking and/or pet-free accommodation? If you want to be sure of staying in a non-smoking and/or pet-free accommodation (for example, due to allergies), please contact our Service Desk on +31 23-3024901 (10 ct. p/m) or fill out the contact form in. Our staff can check the availability and options to meet your requirments. 

Can I specify a preference for the location of the accommodation? It is always possible to specify a preference for a particular location, such as "near the park facilities," "on the water" or "next to each other". You can specify your particular preference when booking by placing it in the heading "questions or wishes." There is usually a surcharge, which will be specified on your invoice. For more information on your specific needs, please contact our Service Desk on +31 23-3024901 (10 ct. p/m) or fill out the contact form. Our staff can check if the availability and options for your special preference.

Can I book an extra baby cot for my accommodation? In many accommodations there is a standard cot available, but this varies per park and accommodation type. For more information about the presence of a cot, please contact our Service Desk on +31 23-3024901 (10 ct. p/m) or fill out the contact form.

Can I book a cottage directly on the water? It is possible at every park to state a preference for a cottage on the water, if there is one available. You can specify your particular preference when booking by placing it in the heading "questions or wishes." There is usually a surcharge, which will be specified on your invoice. For more information about the presence of a (fish) pond you can go to the page of the relevant park. You can also contact our Service Desk on +31 23-3024901 (10 ct. / Min) or fill in the contact form so that our staff can check the availability and options for your special preference.

I have booked a firework-free park, am I know assured of a firework-free New Year's Eve? Despite the fact that your chosen holiday park implements a firework-free policy, they can give no guarantees about the extent to which other solo travelers will respect this. 

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Payments

Can I pay the cost of my stay in advance? You owe the accommodation costs to the booked holiday park. You owe no fees to HolidayParkSpecials.co.uk. Within a few days of booking, you will receive an invoice from the holiday park, depending on your arrival date. For more information about payment, please contact the holiday park directly. The contact details of the park are listed on the confirmation that you have received from HolidayParkSpecials.co.uk. 

When do I have to pay for my accommodation costs? The payment conditions vary per park. The park may ask you to pay the whole amount in advance, pay a deposit or pay the full amount upon arrival at the park. If you have any questions regarding payment, please contact the holiday park directly. The contact information of the park can be found under 'park information' on the website and on the booking confirmation that you have received from us.  

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Confirmation

When is the booking complete? The booking is complete when you have completed the last steps and clicked on 'Confirm booking.' Within half an hour of the booking, you will receive a confirmation e-mail. If you have not received an e-mail within half an hour, check your junk mail. If you still can't find your confirmation, then we suggest that you get in touch with our Service Desk on +31 23-3024901 (10 ct. p/m) or fill out the contact form. In order for us to help you as quickly as possible, please keep the following information on hand:

* the name in which the booking was made; 
* the name of the holiday park; 
* the arrival date; 
* the booking number (if known).  

When will I receive confirmation of my booking? Within half an hour of the booking, you will receive a confirmation e-mail. If you have not received an e-mail within half an hour, please check your junk mail. If you still can't find your confirmation, then we suggest that you get in touch with our Service Desk on +31 23-3024901 (10 ct. p/m) or fill out the contact form. In order for us to help you as quickly as possible, please have the following information available: 

* the name in which the booking was made; 
* the name of the holiday park; 
* the arrival date; 
* the booking number (if known).  

What should I do if I haven't received a confirmation of my booking? If you have not received an e-mail within half an hour of booking, check your junk mail. If you still can't find your confirmation, then we suggest that you get in touch with our Service Desk on +31 23-3024901 (10 ct. p/m) or fill out the contact form. In order for us to help you as quickly as possible, please have the following information available:

* the name in which the booking was made; 
* the name of the holiday park; 
* the arrival date; 
* the booking number (if known).  

I completed my cooking, but an error message has appeared. What should I do? If an error page appears after you have clicked 'Confirm booking,' please contact our Service Desk directly on +31 23-3024901 (10 ct. p/m). In most cases, the booking has been succesful but the page has expired. When you call us, we can inform you about the status of your reservation.

What happens if the holiday park is fully booked? It can unexpectedly occur that the holiday park is overbooked. In this case, we will get in touch with you as soon as possible and will do our utmost to provide a comparable and suitable alternative. You are obviously not required to respond to this offer. When an overbooking occurs and a suitable alternative cannot be found, any amount previously paid to the holiday park will be immediately refunded. 

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Changes to your booking

Is it possible to change a booking after confirmation? To change a booking (e.g. to another date) please contact our Service Desk on +31 23-3024901 (10 ct. p/m). Changes are upon request and can only be actioned if the holiday park agrees. HolidayParkSpecials.co.uk does not charge change fees when you want to change the arrival date of your booking, and any change fees will be dependent on the terms of your booking holiday park. The holiday park may charge, for example, if the new dates fall into a higher price range, or if the duration of your stay is lengthened (e.g. from a weekend to a midweek). Some holiday parks also charge standard change fees. 

How can I change my arrival date? If you are no longer able to make the booked dates, please contact our Service Desk by calling +31 23-3024901 (10 ct. / Min). We will see whether we can reschedule your booking for a new date. Changing the booking through HolidayParkSpecials.co.uk is usually free of charge, depending on the terms of the holiday park. The holiday park itself could potentially charge an additional fee if the new dates fall into a higher price range. In addition, the holiday park can charge standard change fees when the booking is moved. 

How can I change the number of people, the number of accommodations or the holiday park? Changes are only possible if the holiday park indicates agreement. For example, if you want to change the number of people, the number of accommodations, the type of accommodation, or the holiday park, please contact our Service Desk by calling +31 23-3024901 (10 ct. p/m) or filling out the contact form.

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Cancellation

How can I cancel my booking? The booking can be cancelled via a link in the confirmation e-mail. If you no longer have the e-mail, please contact our Service Desk by calling +31 23-3024901 (10 ct. p/m).

Please note that in most cases, the holiday park will charge a cancellation fee. The amount of the fee depends on how late you cancel the booking. For this reason, we always recommend cancellation insurance. We also advise you to contact our Service Desk by telephone to ask whether the booking can be moved to a new date. 

What is the difference between cancellation conditions and cancellation insurance? All holiday parks have cancellation conditions and these vary per park. In these conditions, it is stated whether the holiday park will charge a cancellation fee. Cancellation insurance is insurance against financial loss resulting from the cancellation of a booking. HolidayparkSpecials does not offer a cancellation insurance at the moment. You are free to arrange one yourself with an external party.

Can I take out cancellation insurance? HolidayParkSpecials currently does not offer a cancellation insurance. You are free to arrange one yourself with an external party.

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General questions

What does HolidayParkSpecials.co.uk do with personal information? HolidayParkSpecials respects and protects the privacy of all users on the website and ensures that all personal information is kept confidential. We collect various data so that we can offer visitors the best possible services. We also are very careful with any information that is personally identifiable. In addition, we never disclose any information to third parties. In the privacy statement, it is explained exactly what date is collected and what we do with this data.

How can I get in touch with HolidayParkSpecials.co.uk? If you have any questions, do not hesitate to contact our Service Desk on +31 23-3024901 (10ct. p/m). We are available at the following times: Monday - Friday (9:00 to 22:00), Saturday (10:00 to 18:00) and Sunday (10:00 to 18:00) (Central European Time, GMT +1).

How can I make a complaint? Complaints concerning the holiday park (accommodation or facilities on site) are best reported directly to the holiday park.

Do you have a complaint? Communicate it as soon as possible through this form. Complaints can to be taken no later than two weeks after the end of the booking procedure.

Complaints about our services can be mailed to: complaints@holidayparkspecials.co.uk. We strive to address your complaint within 2 working days, and we will respond within 14 days of receipt. A confirmation e-mail will be sent to you. 

After my booking, can I invoke the right of withdrawal? No, after a booking with HolidayParkSpecial.co.uk, you cannot invoke the right of withdrawal. For services where a booking applies (such as transport, catering and leisure), there is no cooling off period. The right of withdrawal does not apply to them. This means you can not use the right to return our products free of charge within 14 days. Check out the terms and conditions of HolidayParkSpecials.co.uk