Frequently asked questions

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Top 10 Questions

How does the booking work? Have you found a holiday cottage or other accommodation that meets your needs? You can book either online or over the telephone.

Telephone
You can call us on: +31 23-3024901 (10 ct. p/m). Our Service Desk can be reached by phone at the following times: Monday - Friday (8:30 to 22:30), Saturday (10:00 to 18:00) and Sunday (10.00-22.00).

Internet
Would you like to book over the internet? Choose the holiday park and the type of accommodation you want, specify the dates, and click on book. Follow these easy steps and your booking will soon be complete. Half an hour after the booking (both over the Internet and by telephone), an e-mail will be sent to you for confirmation. Here, you will find your booking number. 

When will I receive confirmation of my booking? Within half an hour of the booking, you will receive a confirmation e-mail. If you have not received an e-mail within half an hour, please check your junk mail. If you still can't find your confirmation, then we suggest that you get in touch with our Service Desk on +31 23-3024901 (10 ct. p/m) or fill out the contact form. In order for us to help you as quickly as possible, please have the following information available:

* the name in which the booking was made; 
* the name of the holiday park; 
* the arrival date; 
* the booking number (if known).  

Is it possible to change a booking after it's been made? To change a booking (e.g. to another date), please contact our Service Desk on +31 23-3024901 (10 ct. p/m). Changes are always upon request and will only be confirmed if the holiday park is in agreement.
HolidayParkSpecials charges no change fees. However, it may be that the park charges an additional fee (depending on the type of change). If the park does charge change fees, the costs are obviously always discussed with you.

How can I cancel my booking? The booking can be cancelled using a link in the confirmation e-mail. If you no longer have the e-mail, please contact our Service Desk by calling +31 23-3024901 (10 ct. p/m).

Please note that in most cases, the holiday park will charge a cancellation fee. The amount of the fee depends on how late you cancel the booking. For this reason, we always recommend cancellation insurance. We also advise you to contact our Service Desk by telephone to ask whether the booking can be moved to a different date. 

What is the difference between cancellation conditions and cancellation insurance? All holiday parks have cancellation conditions and these vary per park. In these conditions, it is stated whether the holiday park will charge a cancellation fee. Cancellation insurance is insurance against financial loss resulting from the cancellation of a booking. When you receive an invoice from the holiday park, providing that the cancellation is subject to the cancellation conditions, you can make a claim with Allianz Global Assistance. 

Prices and availability of accommodation may vary daily; why is that? The prices of the selected accommodation are made according to flexible rates. Holiday parks can change prices and availibility 24 hours per day on HolidayParkSpecials.co.uk. Depending on availability, the parks can still apply a price change to the current rate.

The current prices and availability can be found on the information pages of the relevant holiday parks. For more information, please contact our Service Desk on +31 23-3024901 (10 ct. p/m).

How can I get in touch with HolidayParkSpecials.co.uk? If you have any questions, do not hesitate to contact our Service Desk on +31 23-3024901 (10ct. p/m). We are available at the following times: Monday - Friday (08:30 to 22:30), Saturday (10:00 to 18:00) and Sunday (10:00 to 22:00).

Can I book accommodation with a special preference/requirement? It is always possible to pass on your special preferences or requests to the holiday park. For example, you may require disabled facilities, or you may prefer a smoke/pet free accommodation. The possibilities vary per holiday park and accommodation type. We therefore advise you to contact our Service Desk regarding your special preferences or requirements on +31 23-3024901 (10 ct. / Min) or fill out the contact form. Our employees can thus examine the possibilities so that we can meet your specific needs.

When do I have to pay for my accommodation costs? The payment conditions vary by park. For more information about the payment,  you can contact the booked park directly. In most cases, you will receive an invoice from the holiday park within a few days of making your booking. If there is sufficient time, you should meet the transaction needs before your stay in the holiday park. The park can also request a deposit. The invoice specifies the required payment method(s). For more information about the payment, you can contact the holiday park directly. 

Can I bring my pet with me? Each holiday park has its own policies regarding pets. Some parks do not allow pets at all, and in other cases it varies according to the type of accommodation. In most cases, there is an additional fee for bringing a pet. The costs can be found on the information page of the relevant holiday park. Are you bringing a pet with you? Always report it when making your booking to avoid problems (or additional costs). For more information about pet access to the holiday park of your choice, please contact our Service Desk on +31 23-3024901 (10 ct. p/m) or fill out the contact form.

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Booking

How does the booking work? Have you found a holiday cottage or other accommodation that meets your needs? You can book either online or over the telephone.

Telephone
You can call us on +31 23-3024901 (10 ct. p/m). Our Service Desk can be reached by phone at the following times: Monday - Friday (8:30 to 22:30), Saturday (10:00 to 18:00) and Sunday (10.00-22.00).

Internet
Would you like to book over the internet? Choose the holiday park and the type of accommodation you want, specify the dates that you want, and click on book. Follow these easy steps and your booking will soon be complete. Half an hour after the booking (both over the Internet and by telephone), an e-mail will be sent to you for confirmation. Here, you will find your booking number. 

Is it possible to book directly with the holiday park? No, the specials on HolidayParkSpecials.co.uk can only be booked through this website, and the many advantages that we offer do not apply if you book directly with the holiday park. To see the many benefits of booking with HolidayParkSpecials, have a look at Our Promises. 

It is possible to book multiple holiday periods in a row? Yes, this is possible. When this option is not available on the website, please contact our Service Desk on +31 23-3024901 (10ct. p/m).

What does 'booking on request' mean? Some accommodations are only available on request. Do you want to request an accommodation? You will receive a response within 24 hours, stating whether the booking has been confirmed or not. This depends on the availability of the accommodation. 

With each accommodation, it is clearly indicated whether you can book directly or must request a booking.

Who can I contact with questions about the availability of a property? To see the current availability, visit our website and check the page of your chosen holiday park. The availability of accommodation can change at any moment. If you have any questions about availability, please contact our Service Desk on +31 23-3024901 (10 ct. p/m).

Is it important to specify the time of arrival when booking? Booked accommodations are guaranteed until 18:00 on the day of arrival, unless otherwise indicated. If you will be arriving after 18:00 at the holiday park, you must notify the park in advance by telephone so that they can reserve the property. If an arrival time is already known, please communicate this information as soon as possible. Holiday park receptions are usually open all day. However, there are some parks with limited opening times, particularly during evening hours. Please check the reception times in advance to avoid any problems. 

From what age can I make a booking? The minimum age to book an accommodation is always 18 years, and in some exceptions 21 years. In the latter case it is always mentioned on the park page. 

Is it allowed for a group to stay in a holiday park? If you want to stay in a group at the holiday park of your choice (e.g. with your football team or group of friends), you should report it prior to making the booking. Whether or not you are allowed to stay with a group depends on the holiday park. To find out whether or not they accept youth groups, check the relevant holiday park page on this website. 

It may be that other conditions apply to companies than to private bookings. For example, there may be restrictions on the number of guests per room, the final cleaning might be obligatory, or there may be a maximum duration. If applicable, the park will inform you of these conditions. The park may also request an additional deposit. 

For more information you can contact our Service Desk on +31 23-3024901 (10 ct. p/m) or fill out the contact form.

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Pricing

Are the prices calculated per person or per accommodation? The rental prices are calculated per accommodation. However, some mandatory or optional charges may be charged per person. The total price of your stay is dependent on the number of adults, children and babies who will stay in the accommodation. The displayed starting price includes VAT but excludes booking fees, mandatory fees per person (per night), and a possible tax. The total price is a price structure calculated in the first step during the reservation process.

What additional costs are calculated when booking? Besides the rent of the cottage and any compulsory charges such as housekeeping, linen, taxes and other charges, there are booking costs charged per booking. The amount of these costs depends on the chosen holiday park.

Prices shown are exclusive of any cancellation insurance. In addition, there are additional costs per holiday park, such as bed making, pet fees and other extras such as a playpen or a highchair.

Are taxes including in the basic rent of the accommodation? Typically, the mentioned prices are exclusive of tax and other levies, such as cleaning and environmental taxes. Some fees vary per destination and/or holiday park. The mentioned prices include VAT. More information regarding the mandatory fees can be found on the page of the relevant resort. In addition, a summary is shown in the price structure of your booking for the total cost of your reservation.

Tourist tax

Municipalities can impose tax on non-resident visitors. This is called tourist tax. This tax is not paid directly to the municipality, but is calculated by the holiday park that you're staying in. The park then pays the tax to the municipality. Tax is not applicable if you are a resident of that municipality.

Are there any booking fees? Yes, for each booking a fee is charged. The amount of this fee depends on the holiday park. The fee is payable, like the rest of the booking costs, to the holiday park. You do not, therefore, pay a booking fee directly to HolidayParkSpecials.co.uk.

Prices and availability of accommodation may vary daily; why is that? The prices of the selected accommodation are made according to flexible rates. Holiday parks can change prices and availibility 24 hours per day on HolidayParkSpecials.co.uk. Depending on availability, the parks can still apply a price change to the current rate.

The current prices and availability can be found on the information pages of the relevant holiday parks. For more information, please contact our Service Desk on +31 23-3024901 (10 ct. p/m).

When do I receive my deposit back? Some parks may require a deposit. If a deposit is required, you can find the amount on the invoice from the holiday park. When the property has been left in accordance with the cleaning requirements and no damage has been done to the accommodation or to the park, your deposit will be returned to your account as soon as possible. Typically, you will receive the deposit within 14 days of the end of your stay. 

Am I entitled to a discount on the rental price? In some parks, a "senior special" or "young family special" applies. When this is the case, you must provide the date of birth of the oldest or youngest member of your group. Then the exact discount is calculated. In some cases, depending on the time that you booked, an early-bird special applies. The exact amount of the discount will be displayed in the pricing of your booking, and is visible as you enter the correct number of people.

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Accommodation Information

Can I request a non-smoking and/or pet-free accommodation? If you want to be sure of staying in a non-smoking and/or pet-free accommodation (for example, due to allergies), please contact our Service Desk on +31 23-3024901 (10 ct. p/m) or fill out the contact form in. Our staff can check the availability and options to meet your requirments. 

Is there accommodation available with disabled facilities? Some parks offer special facilities for the disabled. Unfortunately, not all parks are fully accessible for the disabled. We therefore encourage you to call our Service Desk on +31 23-3024901 (10 ct. p/m) or fill in the contact form, so that our staff can check the availability and requirements to meet your needs. 

Are pets allowed in the accommodation? Each holiday park has its own policies regarding pets. Some parks do not allow pets at all, and in other cases it varies according to the type of accommodation. In most cases, there is an additional fee for bringing a pet. The costs can be found on the information page of the relevant holiday park. Are you bringing a pet with you? Always report it when making your booking to avoid problems (or additional costs). For more information about pet access to the holiday park of your choice, please contact our Service Desk on +31 23-3024901 (10 ct. p/m) or fill out the contact form.

Does my accommodation offer a private parking spot? The presence of a parking space at the property depends on booked holiday park. Some of the parks are entirely pedestrian so it is often not allowed to park at the property. For more information about the presence of a car you can go to the page of the relevant holiday park. In addition, you can contact our Service Desk on +31 23-3024901 (10 ct. p/m) or fill out the contact form.

Can I book an extra baby cot for my accommodation? In many accommodations there is a standard cot available, but this varies per park and accommodation type. For more information about the presence of a cot, please contact our Service Desk on +31 23-3024901 (10 ct. p/m) or fill out the contact form.

How do I know which specific facilities are provided in the accommodation? The presence of certain facilities, such as a fireplace or specific kitchen appliances, are dependent on the holiday park and the accommodation type. More information about the presence of these specific facilities can be found in the description of the property. You can also contact our Service Desk on +31 23-3024901 (10 ct. p/m) or fill out the contact form.

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Preferences, wishes & extras

Can I bring my pet with me? Each holiday park has its own policies regarding pets. Some parks do not allow pets at all, and in other cases it varies according to the type of accommodation. In most cases, there is an additional fee for bringing a pet. The costs can be found on the information page of the relevant holiday park. Are you bringing a pet with you? Always report it when making your booking to avoid problems (or additional costs). For more information about pet access to the holiday park of your choice, please contact our Service Desk on +31 23-3024901 (10 ct. p/m) or fill out the contact form.

At what time can I check-in? The specific check-in and check-out times depend on the holiday park that you have booked. Details will be listed on the page of the relevant resort. 

Can I book a bungalow with a special preference/requirement? It is always possible to pass on your special preferences or requests to the holiday park. For example, you may require disabled facilities, or you may prefer a smoke/pet free accommodation. The possibilities vary per holiday park and accommodation type. We therefore advise you to contact our Service Desk regarding your special preferences or requirements on +31 23-3024901 (10 ct. / Min) or fill out the contact form. Our employees can thus examine the possibilities so that we can meet your specific needs.

Can I request a non-smoking and/or pet-free accommodation? If you want to be sure of staying in a non-smoking and/or pet-free accommodation (for example, due to allergies), please contact our Service Desk on +31 23-3024901 (10 ct. p/m) or fill out the contact form in. Our staff can check the availability and options to meet your requirments. 

Can I specify a preference for the location of the accommodation? It is always possible to specify a preference for a particular location, such as "near the park facilities," "on the water" or "next to each other". You can specify your particular preference when booking by placing it in the heading "questions or wishes." There is usually a surcharge, which will be specified on your invoice. For more information on your specific needs, please contact our Service Desk on +31 23-3024901 (10 ct. p/m) or fill out the contact form. Our staff can check if the availability and options for your special preference.

Can I book an extra baby cot for my accommodation? In many accommodations there is a standard cot available, but this varies per park and accommodation type. For more information about the presence of a cot, please contact our Service Desk on +31 23-3024901 (10 ct. p/m) or fill out the contact form.

Can I book a cottage directly on the water? It is possible at every park to state a preference for a cottage on the water, if there is one available. You can specify your particular preference when booking by placing it in the heading "questions or wishes." There is usually a surcharge, which will be specified on your invoice. For more information about the presence of a (fish) pond you can go to the page of the relevant park. You can also contact our Service Desk on +31 23-3024901 (10 ct. / Min) or fill in the contact form so that our staff can check the availability and options for your special preference.

I have booked a firework-free park, am I know assured of a firework-free New Year's Eve? Despite the fact that your chosen holiday park implements a firework-free policy, they can give no guarantees about the extent to which other solo travelers will respect this. 

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Payments

Can I pay the cost of my stay in advance? You owe the accommodation costs to the booked holiday park. You owe no fees to HolidayParkSpecials.co.uk. Within a few days of booking, you will receive an invoice from the holiday park, depending on your arrival date. For more information about payment, please contact the holiday park directly. The contact details of the park are listed on the confirmation that you have received from HolidayParkSpecials.co.uk. 

When do I have to pay for my accommodation costs? The payment conditions vary per park. The park may ask you to pay the whole amount in advance, pay a deposit or pay the full amount upon arrival at the park. If you have any questions regarding payment, please contact the holiday park directly. The contact information of the park can be found under 'park information' on the website and on the booking confirmation that you have received from us.  

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Confirmation

When is the booking complete? The booking is complete when you have completed the last steps and clicked on 'Confirm booking.' Within half an hour of the booking, you will receive a confirmation e-mail. If you have not received an e-mail within half an hour, check your junk mail. If you still can't find your confirmation, then we suggest that you get in touch with our Service Desk on +31 23-3024901 (10 ct. p/m) or fill out the contact form. In order for us to help you as quickly as possible, please keep the following information on hand:

* the name in which the booking was made; 
* the name of the holiday park; 
* the arrival date; 
* the booking number (if known).  

When will I receive confirmation of my booking? Within half an hour of the booking, you will receive a confirmation e-mail. If you have not received an e-mail within half an hour, please check your junk mail. If you still can't find your confirmation, then we suggest that you get in touch with our Service Desk on +31 23-3024901 (10 ct. p/m) or fill out the contact form. In order for us to help you as quickly as possible, please have the following information available: 

* the name in which the booking was made; 
* the name of the holiday park; 
* the arrival date; 
* the booking number (if known).  

What should I do if I haven't received a confirmation of my booking? If you have not received an e-mail within half an hour of booking, check your junk mail. If you still can't find your confirmation, then we suggest that you get in touch with our Service Desk on +31 23-3024901 (10 ct. p/m) or fill out the contact form. In order for us to help you as quickly as possible, please have the following information available:

* the name in which the booking was made; 
* the name of the holiday park; 
* the arrival date; 
* the booking number (if known).  

I completed my cooking, but an error message has appeared. What should I do? If an error page appears after you have clicked 'Confirm booking,' please contact our Service Desk directly on +31 23-3024901 (10 ct. p/m). In most cases, the booking has been succesful but the page has expired. When you call us, we can inform you about the status of your reservation.

What happens if the holiday park is fully booked? It can unexpectedly occur that the holiday park is overbooked. In this case, we will get in touch with you as soon as possible and will do our utmost to provide a comparable and suitable alternative. You are obviously not required to respond to this offer. When an overbooking occurs and a suitable alternative cannot be found, any amount previously paid to the holiday park will be immediately refunded. 

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Changes to your booking

Is it possible to change a booking after confirmation? To change a booking (e.g. to another date) please contact our Service Desk on +31 23-3024901 (10 ct. p/m). Changes are upon request and can only be actioned if the holiday park agrees. HolidayParkSpecials.co.uk does not charge change fees when you want to change the arrival date of your booking, and any change fees will be dependent on the terms of your booking holiday park. The holiday park may charge, for example, if the new dates fall into a higher price range, or if the duration of your stay is lengthened (e.g. from a weekend to a midweek). Some holiday parks also charge standard change fees. 

How can I change my arrival date? If you are no longer able to make the booked dates, please contact our Service Desk by calling +31 23-3024901 (10 ct. / Min). We will see whether we can reschedule your booking for a new date. Changing the booking through HolidayParkSpecials.co.uk is usually free of charge, depending on the terms of the holiday park. The holiday park itself could potentially charge an additional fee if the new dates fall into a higher price range. In addition, the holiday park can charge standard change fees when the booking is moved. 

How can I change the number of people, the number of accommodations or the holiday park? Changes are only possible if the holiday park indicates agreement. For example, if you want to change the number of people, the number of accommodations, the type of accommodation, or the holiday park, please contact our Service Desk by calling +31 23-3024901 (10 ct. p/m) or filling out the contact form.

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Cancellation

How can I cancel my booking? The booking can be cancelled via a link in the confirmation e-mail. If you no longer have the e-mail, please contact our Service Desk by calling +31 23-3024901 (10 ct. p/m).

Please note that in most cases, the holiday park will charge a cancellation fee. The amount of the fee depends on how late you cancel the booking. For this reason, we always recommend cancellation insurance. We also advise you to contact our Service Desk by telephone to ask whether the booking can be moved to a new date. 

What is the difference between cancellation conditions and cancellation insurance? All holiday parks have cancellation conditions and these vary per park. In these conditions, it is stated whether the holiday park will charge a cancellation fee. Cancellation insurance is insurance against financial loss resulting from the cancellation of a booking. When you receive an invoice from the holiday park, providing that the cancellation is subject to the cancellation conditions, you can make a claim with Allianz Global Assistance.

Can I take out cancellation insurance? In collaboration with Allianz Global Assitance, HolidayParkSpecials.co.uk provides the ability to take out cancellation insurance when making your booking. We advise you to always take out cancellation insurance. If you do not cancel within the cancellation conditions of the holiday park, you will probably be charged a fee.

More information about the cancellation of a holiday can be found on the page of your holiday park and on the booking confirmation. Have you already been charged a cancellation fee? Allianz Global Assistance will refund the costs providing they fall under the cancellation conditions. 

Do you want to make a claim? Please see the question 'How can I make a claim with Allianz Global Assistance'. 

How can I make a claim with Allianz Global Assistance? When making a booking, you can choose to take out cancellation insurance with Allianz Global Assistance. If you have cancelled your booking and the holiday park charges a cancellation fee, you can make a claim with Allianz Global Assitance. Attention: You can only make a claim if you have taken out cancellation insurance through HolidayParkSpecials.co.uk and if your claim is covered by the terms of the insurance company. Through this link you can fill in the online claim form. Please have your policy number available. If you'd rather make your claim through mail, you can do so by printing out this form. 

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My HolidayParkSpecials

How do I create an account? You can easily create your own HolidayParkSpecials account. All you need to do is click on the activation link in the e-mail 'Your registration with HolidayParkSpecials.co.uk.' You will receive this e-mail after making your booking.

When you register, the personal data from the last recorded entry will be copied into your personal account. This information can be changed at any time. For more information, see the question "How do I change my account information?"

What are the advantages of a My HolidayParkSpecials account? Once your account My HolidayParkSpecials is activated, you can view and manage your bookings. For example, you can resend and/or print your confirmation, or you can modify your booking.

If you manage your booking yourself, you no longer need to call our Service Desk. This saves time and money, and you are no longer dependent on the opening hours. 

And do you still do not really like? Then, our customer service team are always ready for you.

Our Service Desk is available Monday/Friday from 8:30 to 22:30 pm, Saturday from 10:00 to 18:00 and on Sundays from 10:00 to 22:00 on telephone number +31 23-3024901 (25 cents p/m.) You can also fill in the contact form.

How do I change my account information? Besides your booking information, you can also change your account details. When you log in and click 'My Details,' you can change the information. You can also change the password and/or e-mail address with which you created the account. 

I forgot my password. How can I log in? Have you forgotten your password? No problem. On the login page of My HolidaySpecials, you can click on 'Forgot password? Click here'. You can then enter the e-mail address with which you created the account, and we will send you a new password. You can then login with your e-mail address and new password. 

What happens with 'My Details'? HolidayParkSpecials respects and protects the privacy of all users on the website and ensures that all personal information is kept confidential. We collect various data so that we can offer visitors the best possible services. We also are very careful with any information that is personally identifiable. In addition, we never disclose any information to third parties. In the privacy statement, it is explained exactly what date is collected and what we do with this data.

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General questions

What does HolidayParkSpecials.co.uk do with personal information? HolidayParkSpecials respects and protects the privacy of all users on the website and ensures that all personal information is kept confidential. We collect various data so that we can offer visitors the best possible services. We also are very careful with any information that is personally identifiable. In addition, we never disclose any information to third parties. In the privacy statement, it is explained exactly what date is collected and what we do with this data.

How can I get in touch with HolidayParkSpecials.co.uk? If you have any questions, do not hesitate to contact our Service Desk on +31 23-3024901 (10ct. p/m). We are available at the following times: Monday - Friday (08:30 to 22:30), Saturday (10:00 to 18:00) and Sunday (10:00 to 22:00).

How can I make a complaint? Complaints concerning the holiday park (accommodation or facilities on site) are best reported directly to the holiday park.

Do you have a complaint? Communicate it as soon as possible through this form. Complaints can to be taken no later than two weeks after the end of the booking procedure.

Complaints about our services can be mailed to: complaints@holidayparkspecials.co.uk. We strive to address your complaint within 2 working days, and we will respond within 14 days of receipt. A confirmation e-mail will be sent to you. 

After my booking, can I invoke the right of withdrawal? No, after a booking with HolidayParkSpecial.co.uk, you cannot invoke the right of withdrawal. For services where a booking applies (such as transport, catering and leisure), there is no cooling off period. The right of withdrawal does not apply to them. This means you can not use the right to return our products free of charge within 14 days. Check out the terms and conditions of HolidayParkSpecials.co.uk