Frequently asked questions
Customer services

Privacy Statement

Imagine you are looking for that perfect holiday park so you can go on that vacation you’ve been longing for ever since you took the last one. Once you’ve found it, you’ll also book a great bungalow accommodation and it is at that moment that we will ask for your personal details. Since we understand that you will want to know what happens to that data, this Privacy Statement will explain what personal information we collect from you and, of course, what happens to it.

The website HolidayParkSpecials.co.uk is owned and offered by Bungalow Booker B.V. (referred to as just Bungalow Booker) and, acting as both, we respect and protect your privacy as a user of our website.

What personal information do you collect from me?

When you use our website, we may collect the following personal information from you:

•   First and last name.

•  E-mail address.

•  Phone number.

•  Payment method (when you make a booking with us)

•    Your e-mail address and personal preferences when you add them to your newsletter profile.

•  IP address.

•  Browser software and operating system.

•  The time and date the website is visited by means of cookies. If you want to know more about cookies, you can
      read our cookie statement.

•  Other personal data that you provide to us by e-mail or via the contact form.

Our website and / or service does not intend to collect data about website visitors who are younger than 16 unless they have permission from their parents or a guardian. However, as we cannot check whether a visitor is older than 16, we encourage parents to be involved in the online activities of their children, in order to prevent their data being collected without parental consent. If you are convinced that we have collected personal information about a minor without this consent, please contact us via privacy@bungalowspecials.nl and we will delete this information.

Why do you collect my personal data?

As you have read, we collect different forms of personal data and as you may be wondering we we do this, we have provided a number of reasons below that we will use to explain.  

Perhaps the most important reason why we collect your personal data, is to process the reservation of your stay in a holiday park. Once you have made a reservation, we also like to be able to send you not only a confirmation email but other information about your stay as well. And lastly, regarding your reservation, we would like to know how your stay has been and thus we can use your data for holiday park reviews.

When you have signed up for the newsletter, we like to inform you about our services and products and when you no longer wish to receive it, you can always unsubscribe by clicking the “unsubscribe” link at the bottom of the newsletter.

To send you the best holiday parks and the best inspiration, we would like to know what the behaviour of our target group is. That is why we may also use your data for market research; to statistically analyse user behaviour. This can be done, for example, by analysing the data we have obtained through your visit to our website. In the context of quality control, we can record telephone conversations that are conducted with our service desk employees. This is also taking into account complaints and disputes and the execution of audits. We will always inform you in advance if we record and use the data from a telephone call.

Finally, the reason why we ask for your personal data is because there are also legal obligations that we have to meet. For example, we need to demonstrate that we are an existing company and make real reservations for real customers like you.

With whom do you share my personal data?

We only share your personal data with third parties if we have a good reason to do so. In accordance with our legal statement under the "General Data Protection Regulation", we only work with parties that meet the requirements in the form of a processor agreement.

Sharing with parks
In order to process your reservation correctly, we must forward your personal data to the holiday park for which the reservation was made.

Sharing with software companies
In addition to explicitly sharing your reservation data with the booked holiday park, we also use software solutions that have their data storage outside our office network. Think of cloud services such as Amazon Web Services and Microsoft Azure.

Sharing with others (not including hotels and/or parks)
Furthermore, we may provide your personal data to third parties to comply with laws and regulations or in the context of legal proceedings, a court order or other enforcement order.

How long do you keep my personal data?

We do not store your personal data longer than strictly necessary depending on the purpose for which your data is collected. Here are the following terms, regarding time, in relation to different categories.

Personal data when making a reservation
This data will be stored at 6 months after your stay or 6 months after you canceled the reservation. We store this information in order to be able to respond to any questions, complaints or disputes.

Your details if you subscribe to the newsletter
We store this data indefinitely. Why? Because you can unsubscribe from the newsletter at any time and we wouldn’t want to stop you from receiving it unless you ask us to. You can easily do this by clicking "unsubscribe" at the bottom of the newsletter.

Personal details that you enter in the contact form
We store this information 6 months after receipt. For our cookies we refer you to our cookie statement.

How do you protect my data?

We take the protection of your personal data very seriously. We take measures in the event of abuse, loss, unauthorized access, unwanted disclosure and unauthorized modification.

Good to know: With regards to matters that can have (significant) consequences for people, Bungalow Booker B.V. does not take decisions based on automated processing. These are decisions taken by computer programs or systems, without a person (for example an employee of Bungalow Booker B.V.) sitting between them.

If you have the impression that your data is not properly secured or there are indications of abuse, please contact us directly via privacy@bungalowspecials.nl.

How can I view, modify or delete my data?

Firstly, you always have the right to view, modify or delete your personal data. You also have the right to withdraw any consent to the data processing or to object to the processing of your personal data by Bungalow Booker B.V. Lastly, you have the right to data portability. All of this can be achieved by submitting a request to us.

In short: you can submit a request to us to see, correct, delete or transfer the personal data that we have from you. Or you can withdraw the permission to use data.

How do we verify that you are who you say you are?
To ensure that the request for access has been made by you, we ask you to send a copy of your ID with the request. In this copy, we would need to see your passport photo and passport number, however please ensure that the MRZ (machine readable zone) is marked out in black, so that we can't see it. 

When can I expect a response?
We will respond to your request within four weeks.

Where can I send my request?
You can send your request to privacy@bungalowspecials.nl.

Do you disagree with the processing of your data?
Then you can always lodge a complaint with the national supervisory authority; the Dutch Data Protection Authority.

Contact details

Address
Bungalow Booker B.V.
Kennemerplein 16
2011 MJ Haarlem

Contact BungalowSpecials via the contact form, telephone or via WhatsApp. View the contact page for your preferred contact option.

If you have questions about data protection, you can contact our data protection officer of Bungalow Booker B.V. Mr. A.K. Nicolai, who can be reached via a.nicolai@hotelspecials.nl.

We reserve the right to change this privacy statement. Changes will be published on our website.
Last Updated 24 May 2018