Frequently Asked Questions

The booking is complete when you have completed the last steps and clicked on 'Confirm booking.' Within half an hour of the booking, you will receive a confirmation e-mail. If you have not received an e-mail within half an hour, check your junk mail. If you still can't find your confirmation, then we suggest that you get in touch with our Service Desk on +31 23-3024901 (10 ct. p/m) or fill out the contact form. In order for us to help you as quickly as possible, please keep the following information on hand:

* the name in which the booking was made; 
* the name of the holiday park; 
* the arrival date; 
* the booking number (if known).  

Within half an hour of the booking, you will receive a confirmation e-mail. If you have not received an e-mail within half an hour, please check your junk mail. If you still can't find your confirmation, then we suggest that you get in touch with our Service Desk on +31 23-3024901 (10 ct. p/m) or fill out the contact form. In order for us to help you as quickly as possible, please have the following information available: 

* the name in which the booking was made; 
* the name of the holiday park; 
* the arrival date; 
* the booking number (if known).  

If you have not received an e-mail within half an hour of booking, check your junk mail. If you still can't find your confirmation, then we suggest that you get in touch with our Service Desk on +31 23-3024901 (10 ct. p/m) or fill out the contact form. In order for us to help you as quickly as possible, please have the following information available:

* the name in which the booking was made; 
* the name of the holiday park; 
* the arrival date; 
* the booking number (if known).  

If an error page appears after you have clicked 'Confirm booking,' please contact our Service Desk directly on +31 23-3024901 (10 ct. p/m). In most cases, the booking has been succesful but the page has expired. When you call us, we can inform you about the status of your reservation.

It can unexpectedly occur that the holiday park is overbooked. In this case, we will get in touch with you as soon as possible and will do our utmost to provide a comparable and suitable alternative. You are obviously not required to respond to this offer. When an overbooking occurs and a suitable alternative cannot be found, any amount previously paid to the holiday park will be immediately refunded.