Customer service
About the park
- 24-hour emergency service
- Cash machine
- Fondue set rental
Residence Durbuy Ardennes is surrounded by nature, only 3km from the beautiful city of Durbuy. This park is an oasis of calm and features comfortable accommodation and fantastic facilities.
Popular facilities
- Free WiFi
- Free Parking
- Pets allowed
- Outdoor pool
- Playground / playing equipment
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About Residence Durbuy Ardennen
Residence Durbuy Ardennes is surrounded by nature, only 3km from the beautiful city of Durbuy. This park is an oasis of calm and features comfortable accommodation and fantastic facilities.
Parc facilities
Children
- Playground (unsupervised)
- Playground/playing equipment
- Toy library
General
- 24-hour emergency service
- Cash machine
- Laundry service
Swimming
- Outdoor pool
Important information
Reception
| Check-in | From 16.00 |
|---|---|
| Check-out | Before 10.00 |
| Opening times | 00:00 - 00:00 |
| Early check-in possible? | No |
WiFi
| WiFi available? | Free |
|---|
Restuarant
| Restaurant at the park? | No |
|---|
Services available
Fondue set rental
Pets
| Pets allowed | Yes |
|---|---|
| Costs | £7.50 per pet per night |
| Maximum pets allowed can be found in the accommodation details | |
Smoking
| Smoke-free holiday park? | Yes |
|---|
Accommodation
| Number of rooms | 80 |
|---|
Chain
Address
Rue Fond Sainte-Anne 21, B-6940, Durbuy, Belgium
Parking
| Costs | Free of charge |
|---|
Distances
| Centre | 2.0 km. |
|---|---|
| Train station | 3.0 km. |
Payment Method
Payment will be handled by the holiday provider itself. After completing your booking, you will receive a confirmation and an invoice with payment instructions from the holiday provider. Please note: the (down)payment may have to be made before the arrival of your stay.
The following payment conditions apply:
The following payment conditions apply:
- 30% of the total booking amount is due on or before 7 days after booking.
- 100% of the total booking amount is due on or before 21 days before arrival.
Booking deposit: € 250,00 per accommodation.
The deposit amount shown is an indication, please note that the amount may very per accommodation.
Cancellation Conditions
In case of cancellation to 16:00 hour 42 days before arrival 30% of the booking will be charged. i
Tourist tax
Prices are excluding tourist tax.
Good to know
- Deposit
- The park calculates a deposit of €250 per accommodation. If you depart outside the reception hours, then this amount will be refunded within max. 4 weeks. If you have three or more cottages booked, the deposit can only be refunded into your bank account. When renting to young people the deposit may be doubled (this applies to both individual groups and school groups).
- Energy costs
- Energy costs are calculated locally according to consumption. Each month, the price of energy is adjusted according to the official market rates
- Indoor swimming pool
- An indoor swimming pool is located some 200 metres from the park. Tickets for this can be bought at the park reception. Please note: swimming cap and swimming trunks are compulsory (no shorts).
- Pets
- Pets are always on request. Please make this request clear when booking and the park will take it into consideration.
- Preference
- For preferences like the location of your accommodation, you can contact the holidaypark.
- Outdoor pool
- The outdoor pool is only open in June, July and August.
Map
Legend
- Current Holiday park
- Holiday Parks in the area
- Attractions
Distances from
- Centre : 2 km.
- Train station Barvaux: 3 km.
Review of Residence Durbuy Ardennen
Average rating from guests based on 392 reviews
Read the personal experiences of guests who have stayed at Residence Durbuy Ardennen through HolidayParkSpecials.co.uk. Upon return, guests automatically receive an invitation to review their accommodation and experience.
Park
| General | 7.0 |
|---|---|
| Value for money | 7.0 |
| Location | 8.0 |
Customer service
| Customer Service | 8.0 |
|---|---|
| Park atmosphere | 7.0 |
Accommodation
| General | 6.0 |
|---|---|
| Furnishings and comfort | 7.0 |
| Cleanliness | 6.0 |
Anonymous - Zandvoort - Nederland
6-persoons appartement (max. 4 adults) Atlas Kids Ground Floor
11 September 2020
Review of "Residence Durbuy Ardennen" 7.0
Rustig en centraal gelegen.
Bij aankomst zeer smerig huisje. Wc’s te vies, de druppels plas nog op de wc bril. Het matras lag weliswaar beschermer over maar bij weghalen lag er van alles onder broodkruimels, haren en zelfs glasscherven. Het serviesgoed was ook vies terug gezet in de kast. We zijn eerst halve dag zelf aan de schoonmaak gegaan, bij lokale Action schoonmaakmiddelen gekocht. We betalen 70e schoonmaakkosten, die mogen ze wel aan ons betalen, we hebben bij vertrek alles wederom netjes alles schoongemaakt. Zo schoon is het huisje nooit geweest afgelopen periode!
Review of "6-persoons appartement (max. 4 adults) Atlas Kids Ground Floor" 5.0
Rustig en centraal gelegen.
Zie eerder, vieze bungalow.
Anonymous - Eindhoven - Nederland
4-persoons appartement Hera
29 August 2020
Review of "Residence Durbuy Ardennen" 6.0
Prachtig gelegen op een heuvel. Ruim appartement.
Accommodatie verouderd, onprettige geur in de accommodatie.
Review of "4-persoons appartement Hera" 6.0
Het is groot En het ligt rustig. De keuken is royaal uitgerust en de badkamer ook.
Er hing een rare geur. De meubels zijn oud en het bankstel is vies. Geen terras bij de accommodatie.
Anonymous - Houten - Nederland
6-persoons appartement Atlas
24 August 2020
Review of "Residence Durbuy Ardennen" 6.0
Rustig park in een mooie omgeving. loopafstand van stadje Durbuy en mooi wandelpad langs rivier de Ourthe.
Strenge regels over de eindschoonmaak, terwijl je daar al verplicht geld voor betaald. Ook niet fijn dat je zelf de elektriciteit moet aanzetten en uitzetten en de meterstanden bijhouden.
Review of "6-persoons appartement Atlas" 6.0
Veel ruimte in en om het appartement, en mooi uitzicht.
De meubels, vloerkleed en douche waren duidelijk aan vervanging toe.
Mr. Mattia De francesco - Kasterlee - België
4-persoons appartement Hera
18 August 2020
Review of "Residence Durbuy Ardennen" 3.0
Geen
Vuil, alles kapot, onvriendelijk, niet behulpzaam en prijs te duur voor waarde.
Review of "4-persoons appartement Hera" 3.0
Niks
Vuil, alles kapot en slechte info over huisje
Anonymous - Wateringen - Nederland
2-persoons appartement Hades Ground Floor
4 August 2020
Review of "Residence Durbuy Ardennen" 6.0
Mooie locatie in de Ardennen.
Vieze oven, slecht bed, meerdere lampen kapot, vies bestek & keukengerei, achterstallig onderhoud, verbouwing naast ons appartement en geen gehoor/antwoord van het parkpersoneel, badmeester staat constant naar je te kijken wanneer je ALLEEN aan het zwemmen bent.
Review of "2-persoons appartement Hades Ground Floor" 6.0
N.v.t
Zelfde antwoord als vorige pagina. Zeer slecht.
Anonymous - Oss - Nederland
2-persoons appartement Hades Ground Floor
4 August 2020
Review of "Residence Durbuy Ardennen" 5.0
Het bed lag erg lekker. Goede douche.
Balkondeur stuk (kostte ons een dag van onze vakantie omdat we moesten wachten op reparatie). Hekje balkon zat los. Scheuren in plafond en muren. Roest in koelkast.
Review of "2-persoons appartement Hades Ground Floor" 4.0
Goed bed. Goede douche.
Scheuren in plafond en muren. Los zittend balkonhekje. Roest in koelkast. Balkondeur stuk bij aankomst. Werd pas einde van de volgende dag gerepareerd. Daardoor moesten we bij het huisje blijven.
Anonymous - Sevenum - Nederland
2-persoons appartement Hades
25 July 2020
Review of "Residence Durbuy Ardennen" 5.0
* Mooie locatie en omgeving.
*
* Het personeel, slechte service het raam ging niet meer dicht, werd na 4x aangeven bij de receptie nog niet gemaakt.
* Het zwembad leuk dat je 1x mag zwemmen maar ze mogen wel zeggen dat je ervoor moet reserveren wat ze niet hebben gedaan
Review of "2-persoons appartement Hades" 5.0
* De koelkast was redelijk groot vergeleken met een ander park.
* Elektrisciteits kosten betalen wisten we pas na de boeking.
* Het raam, dat niet dicht ging, waar we voor 4x naar de receptie zijn gegaan. Waar ze niets mee hebben gedaan.
Mr. A.J. van den Broek - Tilburg - Nederland
2-persoons appartement Hades Ground Floor
25 July 2020
Review of "Residence Durbuy Ardennen" 4.0
Ligging en niet te groot.
Badkamer is gedateerd. Huisje was niet schoon. Spinnenweb. Lamp boven tafel was vet, leek wel nooit schoongemaakt. Plafond had gebladderd verf. Bank had vlekken.Deur naar badkamer kon niet helemaal open. Bestek was niet compleet. Een allegaartje aan kopjes en borden.
Review of "2-persoons appartement Hades Ground Floor" 4.0
We konden vanuit het huisje fijne fietstochten starten.
Anonymous - Joure - Nederland
4-persoons appartement Hera
22 February 2020
Review of "Residence Durbuy Ardennen" 7.0
Ligging
Onderhoud appartement
Review of "4-persoons appartement Hera" 3.0
Verwarming was goed te regelen
Nodig groot onderhoud van accommodatie toe.
Anonymous - Haelen - Nederland
8-persoons appartement Apollo
28 December 2019
Review of "Residence Durbuy Ardennen" 4.0
Als enigste plusplunt kan ik aangeven de centrale ligging van het park. Een fraaie heuvelachtige omgeving met uitzicht op het dal van Bohon.
Vriendelijke ontvangst door een man, maar nadat we het huisje hadden bekeken, waren we teruggegaan naar de receptie om aan te geven dat er te veel schimmel aanwezig was in de bad- en slaapkamers. Daarnaast was de toegang naar de voordeur niet prettig. De stenen trap was doorgezakt en de eerste trede van de ijzer trap was veel te hoog en daardoor te belastend. Na dit kenbaar te hebben gemaakt aan de balie, werd dezelfde man zeer onvriendelijk. We kregen het gevoel als vervelende klant bestempeld te zijn. Want zei hij, in het systeem stond ook dat ik al eerder had geklaagd over de energiekosten. Ik gaf aan toen vragen gesteld te hebben, maar de vakantiesfeer was nu al verpest! Niet fijn. Huis nr2 was niet veel beter maar gezien de reactie ...
Review of "8-persoons appartement Apollo" 3.0
Eigenlijk niets, we zijn gebleven omdat we alles al betaald hadden.
De huisjes vallen behoorlijk tegen: heel veel schimmel in badkamers en slaapkamers, kapotte/doorleefde en zwaar vervuilde meubilair, flinke scheuren in de muren tot aan het dak, geforceerde voordeur, loszittende dorpel, zeer slecht tot geen wifi bereik, slechte media apparatuur, ontbrekende brandblusser op de met sticker aangegeven locatie, defecte lampen, kapotte lichtschakelaars, loshangende lampen, gesprongen en gescheurde tegels in de badkamers en woonkamer, beschadigde stucwerk, flink bekraste muren, kapotte deur vriesvak, temperatuur water in douches niet constant, slechte matrassen, tochtende dakramen etc...
Het huisje wordt verhuurd als 8 persoons maar er zijn slechts 6 bedden. De overige 2 moeten op een smerige doorgezakte slaapbank liggen. Ondanks de energiemeter met piek en daluren moet je voor beide 0,25c per KwH betalen, maar dat zie je pas bij inschrijving. Aangezien alles elektrisch is, geen gas, gaat het hard. Douchen en koken gaat niet tegelijk vanwege een beveiliging
Frequently asked questions about the holiday park
Parc
The reception is open from 00:00 until 00:00.
No, that is not possible.
Accommodation
Some of the accommodations have their own parking space.
Pets are allowed in some of the accommodations.
No, the park is non-smoking.
There are unfortunately no accommodations suitable for disabled people.
No, you can not specify a preference for the location of the room.
It is possible for babies to stay in some of the accommodations.
There are no accommodations that feature a fireplace
Location
The nearest train station is "Barvaux" and is 3 km from the park.
Facilities
The park does not have a restaurant.
No, the park does not have a subtropical swimming paradise.
There is no supermarket.
The following is available:
- Playground/playing equipment
- Playground (unsupervised)
- Toy library
No.
No.
There are no sports or play activities in the park.
Yes, there is wifi available in the park.
The park does not have spa facilities.
Frequently asked questions about booking
Top 10 Questions
To see the current availability of any accommodation offered on our website, please check the page of your chosen holiday park. The availability of accommodation can change at any moment. If you have any questions about availability, please contact our Service Desk on +31 23-3024901 (10 cents p/m).
It's always possible to pass on your special preferences and requests to the holiday park. For example, you may require disabled facilities, or you may prefer smoke/pet free accommodation. The possibilities vary between both holiday park and accommodation type. We therefore advise you to contact our Service Desk regarding your special preferences on +31 23-3024901 (10 cents p/m) or fill out the contact form. Our employees can then examine the possibilities to meet your individual needs.
The payment conditions can vary by park. For more information about the payment, you can contact the holiday park directly. In most cases, you will receive an reservation confirmation from the holiday park within a few days of making your booking. If there is sufficient time, you should meet the transaction needs before your stay in the holiday park. The park can also request a deposit. The reservation confirmation specifies the required payment method(s). For more information about the payment, we recommend contacting the holiday park directly.
Have you found a holiday cottage, bungalow, or apartment that suits your needs? You can book with us online.
Online
Decide on the holiday park, choose the type of accommodation you want, specify the dates, and click on book. Just follow these simple steps and your booking will be complete in no time! Within half an hour of booking your accommodation (both over the phone and online) you will receive a conffirmation email, which is where you can also find your booking number.
Within half an hour of the booking, you will receive a confirmation email. If you've not received an email within half an hour, then please check your junk mail. If you still can't find your confirmation email, then we suggest getting in touch with our Service Desk on +31 23-3024901 (10 cents p/m) or fill out the contact form. In order for us to help you as quickly as possible, please have the following information to hand:
• The name in which the booking was made
• The name of the holiday park
• The arrival date
• The booking number (if known)
To change a booking (e.g. to another date), please contact our Service Desk on +31 23-3024901 (10 cents p/m). Changes are always made upon request and at the discretion of the holiday park. HolidayParkSpecials charges no fees, however, it may be that the park charges an additional fee (depending on the type of change). If the park does charge change fees, the costs will always be discussed with you.
Any booking made can be cancelled using a link provided in the confirmation email. If you no longer have the confirmation email, please contact our Service Desk by calling +31 23-3024901 (10 cents p/m).
Please note: in most cases, the holiday park will charge a cancellation fee, and the amount of this fee will depend on how late you cancel the booking. For this reason, we always recommend cancellation insurance. We also advise you to contact our Service Desk over the phone to discuss whether the booking can be moved to a different date.
Each holiday park has its own cancellation conditions. In these conditions, it will be stated whether the holiday park will charge a cancellation fee. Cancellation insurance is insurance against financial loss resulting from the cancellation of a booking. HolidayParkSpecials does not offer cancellation insurance at the moment, however you are free to arrange cancellation insurance yourself with an external party.
The prices of the offered accommodations are made up of flexible rates. Each holiday park can adjust its prices and availability 24 hours a day on HolidayParkSpecials. The most up-to-date prices and availability can be found on the detail page of the relevant holiday park. For more information, please contact our Service Desk on +31 23-3024901 (10 cents p/m).
If you have any questions, do not hesitate to contact our Service Desk on +31 23-3024901 (10ct. p/m). We are available at the following times: Monday - Friday (9:00 to 22:00), Saturday (10:00 to 18:00) and Sunday (10:00 to 18:00) (Central European Time, GMT +1).
Each holiday park has its own policies regarding pets. Some parks do not allow pets at all, and in other cases it varies according to the type of accommodation. In most cases, there is an additional fee for bringing a pet. The costs can be found on the information page of the relevant holiday park. If you're planning on bringing a pet with you, always make sure you make it clear when booking to avoid any problems (or additional costs) later on down the line. For more information about pet access to the holiday park of your choice, please contact our Service Desk on +31 23-3024901 (10 cents p/m) or fill out the contact form.